Square Support

 SQUARE SUPPORT

Return process:

  1. Complete the below steps to ensure the Square is faulty
  2. If all steps have been followed and the there are still issues, lodge a return request including a video of the issue
  3. We will organise a shipping label. You MUST include all original parts and packaging
  4. Once received, we will test immediately and confirm results
  5. If the device is in working order, we can only provide a refund with 15% re-stocking fee
  6. If the device is faulty, we can either send a brand new Square or issue a full refund

Before logging a return request, please make sure you have completed the below steps:

1. Lighting Conditions

• Square is INDOOR only. Using outside or with too much ambient light will cause issues
• Avoid direct sunlight, reflective surfaces (even in the background), or very dark environments.
• The lens should have a clear view of the ball without glare or shadow.

2. Device Positioning

• The unit must be placed level with the hitting surface and stable – not on uneven flooring or mats.
• Confirm that the device is level and is not leaning.

3. Hitting Mat Stability

• If your mat moves during impact, it may cause misreads and distance loss
• Use a non-slip underlay or secure your mat to the floor.

4. Indoor Swing Syndrome

• Many players subconsciously alter their swing indoors, especially in smaller spaces or when you are new to using the sim
• Hitting mats punish distance more than real turf, so be aware that hitting behind the ball with irons will lower your distances significantly

5. Bluetooth Connectivity

If you're experiencing Bluetooth connection issues:
• Try connecting the Square to a different device, such as a phone or tablet.
• If other devices work without issue, your original device may need a Bluetooth extender/dongle
• Ensure Bluetooth is enabled and not blocked by antivirus or system settings.

6. Software Setup

• Ensure you're using the latest version of the Square Golf firmware.
• Check your Square setup guide to confirm correct configuration.

7. Further troubleshooting

If you need further help with things such as Data, Distances, Software issues etc, please log a ticket here: https://squaregolf.zendesk.com/hc/en-gb/requests/new